With the advent of the digital age, people are acquiring more and more technology for use when they are on the move. And it follows from this that people will lose more and more of their personal, mobile devices. At first, folks just accepted that the stuff was gone; they kicked themselves for being so stupid as to walk away and leave their stuff somewhere, and moved on with their lives, replacing their devices as necessary.
But now a new trend is developing. Instead of admitting that they left their iPhone on the bus, in the park, or on the plane, they are now reporting these items to the manufacturer as being stolen, and they are getting downright nasty when the manufacturer will not help them locate their "stolen" devices.
People don't understand why AT&T won't help them. After all, they reason, with AT&T's network, the company can precisely locate their iPhone as soon as it is turned on. Likewise with the Amazon Kindle. As soon as someone registers it, Amazon knows who has the device and where it is. So why can't the manufacturer's help recover these items?
Unfortunately, it's not as simple as one, two, three, and it starts with the fact that the police all across the country do not consider these kinds of things as being stolen, unless they were taken in the course of stealing a car, burglarizing a home, or during an armed robbery. (If they did, at best it would be considered petty theft and not pursued). In all other cases, these items are considered to have been lost by the owner, and it is the owner's responsibility to find their own property. Better yet, they need to learn how to hang onto it from the beginning.
Second, since the property is not considered stolen without an official police report and a warrant, the manufacturers or service providers can not compromise another customer's privacy by telling you who has the property, so that you can go get it. That would violate company privacy policies and, in some cases, public law. Besides, as O.J. Simpson has learned, you can not just go into your neighbor's home and simply take something because you claim that it is yours. If an official investigation is undertaken by the police, companies will cooperate with those agencies.
OK. Well why, then, can't the manufacturer just remotely disable the device when whoever has it tries to use it?
A fair question, but also not something that will satisfy all concerned. Consider this, for example: you lose your cell phone and report it lost. You ask the service provider to disable the phone so the person who finds it can not use it. Then, a week later, you found where you misplaced your phone. Having been turned into a doorstop by the phone company, at your request, it no longer works, so you call the company and try to explain that it was all a misunderstanding and would they please reactivate the phone.
How does the phone company know that you are the rightful owner? How much background checking is the phone company required to do to verify that you are who you say you are? What if the caller is really just a friend who knows something about you and can answer the right questions? If the phone company reactivates the phone and you start getting billed again, what is their liability if it should then be proved that the person who had the phone reactivated was not authorized to do so?
So why can't they just turn it into a doorstop and leave it that way forever? I guess they could, but as a legitimate owner who has been lucky enough to recover your phone, you would most likely not take to kindly to them refusing to reactivate it. In fact, I suspect you would probably be just as mad at them as you were when they refused to deactivate it. The company is between a rock and a hard place; it's damned if they do and dammed if they don't.
And then, of course, there is always the disgruntled, soon to be ex with whom you shared an account so you could both use your Kindles for the price of one. What happens when your soon to be ex calls Amazon and out of spite reports your kindle as lost or stolen and requests that it be deactivated, all without your prior knowledge, of course. You aren't too happy, but how does Amazon know who the account really belongs to. They can sympathize, but they can't reactivate your Kindle without running the risk of a law suit by the other party to the account. Amazon is screwed again.
So here it is. Companies like Amazon and AT&T are not enforcement agencies. They can not know simply on your say so that any item was actually stolen. Short of a warrant and a police request for assistance, they can do nothing. It's a difficult pill to swallow, knowing that someone else is going to be enjoying your electronic equipment, but right now the best you can do is admit that you lost your device, accept responsibility, make sure your account can't be billed for any further usage, be upset for a while, and then move on with your life.
EDIT: If you wish, you can take advantage of the service offered by TrackItBack. For a modest fee, they may help you recover your stuff. They claim an 85% recovery rate.
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